Categories SAP
Mastering SAP C4C: Your Complete Guide to Customer Engagement
Embark on a journey to revolutionize customer engagement with Proximsoft’s SAP C4C course. Crafted by industry experts, this program equips you with the skills needed to leverage SAP Cloud for Customer (C4C) effectively. Whether you’re new to SAP C4C or looking to enhance your expertise, our course provides a comprehensive understanding of SAP C4C functionalities. Get ready to elevate your customer engagement strategies and drive business growth with SAP C4C.
Why Learn SAP C4C?
- SAP C4C offers a robust platform for enhancing customer engagement and driving sales effectiveness.
- Streamline your sales, marketing, and service processes with SAP C4C, ensuring seamless interactions across the customer journey.
- Access real-time insights into customer behavior and preferences, enabling personalized interactions and targeted marketing campaigns.
- Optimize resource allocation and improve operational efficiency with integrated sales, marketing, and service functionalities.
- Stay ahead of the competition by mastering SAP C4C, a pivotal tool in the digital transformation of customer engagement.
| Mode of Training | Online live Interactive sessions |
| Duration of the Training | 6 weeks |
| Training duration per day | 60 – 90 min session |
| Software Access | Software will be installed/server access will be provided, whichever is possible |
| Training Materials | Soft copy of the material will be provided during the training |
| Training fee | Depends on the Requirement |
| Resume Preparation | Yes, at the end of the course based on the JD |
| Interview Preparation | Yes, by sharing some FAQ’s |
| Mock calls | Yes, 2 Technical Mock calls |
| Internship Project | Yes |
| Certification | Yes, at the end of the training |
| JOB Assistance | Yes |
| JOB Support | Yes |
| Â | Â |
| Weekdays | 6AM -2 PM EST & 6-11:30 PM EST (student can pick any 1 hr) |
| Weekends | 8 AM – 12 PM EST (student can pick any 2 hrs) |
Course Content
Introduction
- Introduction of SAP CC
- System Landscape
- Tenant Landscape
- SAP Cloud architecture and Strategy
- SAP HYBRIS cloud for customer – pricing/Partner
- Sales / Pre-Sales
SAP Hybris Cloud for Customer Project Implementation C4C 10
- Introduction to SAP Hybris Cloud for Customer
- Working with SAP Hybris Cloud for Customer
- Accounts and Contract Management
- Product and Price Lists
- Organization Structure
- Territory Management
- User and Business Role Management
- Data Migration
- Integration
- Notification and Workflow
- Personalization and Extensibility
- Analytics Framework
- Mobile
- Solution Walkthrough and Test Plans
- Preparing for Go-Live
SAP Hybris Cloud for Sales C4C12
- Introduction to SAP Hybris Cloud for Sales/Marketing
- Target Group
- Campaigns
- Lead Scores
- Content (Email templates)
- Marketing funds
- Lead Management
- Partner determination procedure
- Status Management
- Date / Text management
- Opportunity Management
- Quotation Management
- Order Management
- Activity Management
- Visit Planning and Execution
- Partner Channel Management
- Sales Planning and Forecasting
- Pricing SAP C4C Online Training
- Account 360 & Sales Intelligence
- Influencer Map
SAP Hybris Cloud for Service C4C 14
- Introduction to SAP Hybris Cloud for Service
- Communication Channels
- Service Levels, Categories & Work Distribution
- Knowledge Base
- Registered Products & Installed base
- Warranty Management
- Maintenance Plan
- Resource Scheduling and Time Recording
- Contracts
- Templates & Reporting
- Visit Scheduler
- Case Management
- ERP Integration
- SAP Hybris Cloud for Service – Hybris Commerce Integration
Interaction center/Customer service
- ERMS
- CTI
- CHAT
- SMS
- Gmail integration
- Groupware Integration
- Social Media Messages
SAP Hybris Cloud for Customer – Integration
- Integration Overview
- Introduction to SAP Hybris Cloud for Customer Integration
- Integrating SAP Cloud for Customer with SAP ERP using SAP Process Integration (SAP PI)
- CC integration with ERP using SAP HANA Cloud Integration
- Configure Integration in Cloud Solution
- Communication set Up
- Communication Arrangement
- Maintain ERP Number Ranges
- Perform Code List Mapping
- Create ID Mapping
- ID Mapping using the Microsoft Excel Template
- Data Load Phase: Perform Initial Data Load
- Data Load Phase: Perform Delta Load
- Monitor Phase: Monitor Message Flow Across Systems
Integration Process of Sales & Service
- Account 360 Overview
- Integration Opportunity Follow Up Document in ERP
- Opportunity with Customer Quote Processing in ERP
- Opportunity with Sales Order Processing in ERP
- Creation of Sales Quote Follow Up Document in ERP
- Creation of Ticket Follow Up Document in SAP ERP
- External Pricing Produces Real Time Price Request
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FAQ'S
SAP C4C enables organizations to streamline sales, marketing, and service processes, leading to improved customer satisfaction, increased sales efficiency, and enhanced operational agility.
Yes, SAP C4C offers scalable solutions suitable for businesses of all sizes, providing flexibility and adaptability to meet diverse business needs.
Our course content includes hands-on exercises and real-time case studies, ensuring a practical learning experience that prepares you for real-world CRM challenges.
Yes, SAP C4C can be seamlessly integrated with other SAP modules such as SAP ERP, SAP CRM, and SAP S/4HANA, enabling end-to-end business processes and data consistency across the organization.
