ServiceNow Simplified: A Comprehensive Course
Welcome to Proximsoft’s ServiceNow Training, your gateway to mastering the ins and outs of ServiceNow and propelling your career to new heights. At Proximsoft, we are excited to introduce a comprehensive ServiceNow course crafted by industry experts. This program is designed to provide you with a solid understanding of the theory coupled with hands-on experience, ensuring you navigate the dynamic realm of ServiceNow technology with confidence. In this course, you will delve into the technical intricacies of ServiceNow, exploring advanced features and functionalities. From grasping the architecture to becoming proficient in customization and automation, you will develop a robust understanding of the ServiceNow ecosystem. Our hands-on projects are structured to provide you with practical exposure, allowing you to apply your newfound knowledge in real-world scenarios.
Why Learn ServiceNow?
- As organizations worldwide adopt ServiceNow, there is a burgeoning demand for professionals with ServiceNow expertise, offering lucrative career opportunities.
- ServiceNow provides a suite of cloud-based services, enabling you to construct scalable and efficient solutions tailored to diverse business needs.
- Prioritizing data security, ServiceNow offers robust measures for privacy and access control, crucial in today’s digital landscape.
- ServiceNow allows high customization, empowering users to tailor solutions to specific business requirements. Gain hands-on experience in customization, enhancing your skill set.
- Our ServiceNow course includes hands on practise, providing you the opportunity to apply your skills in real-time scenarios and learn from industry experts.
| Mode of Training | Online live Interactive sessions |
| Duration of the Training | 6 weeks |
| Training duration per day | 60 – 90 min session |
| Software Access | Software will be installed/server access will be provided, whichever is possible |
| Training Materials | Soft copy of the material will be provided during the training |
| Training fee | Depends on the Requirement |
| Resume Preparation | Yes, at the end of the course based on the JD |
| Interview Preparation | Yes, by sharing some FAQ’s |
| Mock calls | Yes, 2 Technical Mock calls |
| Internship Project | Yes |
| Certification | Yes, at the end of the training |
| JOB Assistance | Yes |
| JOB Support | Yes |
| Weekdays | 6AM -2 PM EST & 6-11:30 PM EST (student can pick any 1 hr) |
| Weekends | 8 AM – 12 PM EST (student can pick any 2 hrs) |
Course Content
Introduction to ServiceNow
- Introduction to service now instances & Process
- SNC Navigations
∙ SNC Applications and Modules
∙ Forms, Lists and Tables
Basic Forms and List Modifications and Administration
- Personalizing Forms
- Creating new sections in forms
- Personalizing Lists and List controls
- Introduction to Different types of Fields
- Dependent choice field creation
Configuring Users and Groups and Administration
- Users
- Groups
- Roles
- Roles tagging to users and groups
Tables and Columns Administration
- Introduction, schema map, creating tables adding fields etc.
- Auditing tables and fields
- Recovering deleted data
Applications and Modules Administration
- Creating and modifying applications and modules and other related activities
- Limiting access of Applications and modules to specific set of roles
Introduction on Different Modules
- Incident Management
- Problem Management
- Change Management and it’s workflows
- Service Level Management
Change Management
- Different types of change requests and their significance
- Change Types and Respective workflows
- Risk Assessment Plugin activation
- Risk Questionnaires configuration and defining thresholds and conditions
Service Level Management
- SLA definitions and triggering conditions
- SLA schedules
- Retroactive start usage in SLA
- SLA workflow and Notifications on breach
Service Catalog
- Introduction to Items and Categories
- Introduction to Variables and Variable Sets.
- Creating workflows
- Associating workflows to Items
Email Notifications and Events
- Email notification creation(when to trigger, whom to trigger, What content to send)
- Templates utilization in email notification
- Events creation
- Email notification through events
- Email notification in workflow via notification and events
- Send to event creator usage
- Debugging mail sending issues
Import sets and Transform Maps
- Data load through excel
- Transform Mapping(Auto and Manual mapping)
- Scheduled Imports
CMDB and Discovery
- CMDB purpose in incident & problem & change request
- Data load using import sets into CMDB
- Different ways how data come into CMDB(importsets,discovery,3rd
- party CMDB integration)
- Discovery purpose
- Help the helpdesk in ServiceNow
- How to enable Discovery in Snow
Scripting Client Side scripting
- Client Scripts (Intro, How to write and use)
- UI Policy (Intro, How to write and use)
- UI Scripts
- UI Page
- UI Macros
- Server Side scripting
- UI Actions (Intro, How to write and use)
- Business Rules and Global Business Rules (Intro, How to write and use)
- Script Include
- Background Scripts
Update Sets
- Introduction to update set
- Creating an update set
- Using an update set
- Creating update source
- Retrieving update sets
- Moving changes between instances
- Advantages and best practices
Reports, Gauges and Homepage
- Creating Quick reports from lists
- Creating Reports, Gauges and Homepages
- Various types of reports and usage
- Scheduling reports
Integration with ServiceNow
- LDAP Integration
- SSO Integration
- Discovery Integration
- MID service Integration
- SAP Integration with ServiceNow
- ServiceWatch integration with ServiceNow
Service Portal
- Widget
- Page
- New Portal
Talk to Our Career Advisor
FAQ'S
Mastering ServiceNow opens doors to a wide range of career opportunities, providing a competitive edge in the job market.
Absolutely! The course emphasizes hands-on experience with ServiceNow Discovery, ensuring participants gain practical skills in discovering and managing IT assets.
Certainly! The course includes practical exercises to ensure participants gain hands-on experience in working with ServiceNow data management and relationships.
Proximsoft provides job assistance, offering support in resume building, interview preparation.
